I’m rushing round like a scalded cat this evening trying to finish everything before I swan off on two courses over the next three days.
Tomorrow I’m driving down to Peterborough to attend an Authentic Style day for image consultants which is being run by my good friend, Sue Donnelly. It will be lovely to be on the receiving end for a change and I know I’m going to learn loads.
Pink Rolls Royce
Sue and I share a birthday so she calls me her Style Twin (even though I’m two years older). Apparently Sue’s childhood heroine was Lady Penelope from Thunderbirds and she has a model of FAB1 on her desk
We met hundreds of years ago at an image consultants’ conference, since when we’ve worked together and also studied Fashion Feng Shui together with the late Evana Maggiore in London. I can’t remember the exact year, but I still have the vision board that I had to make for the first day. It’s here now, in my office, and I see it every single day.
So I’ll check which year it was with Sue and let you know, and I’m sure I shall have loads of style hints and tips to share with you from the day itself
Then I drive straight onto London for a two-day course on product launches. This will be a completely different atmosphere as I expect the majority of attendees will be men. It doesn’t finish until 6 pm on Sunday and then I’ve got a 5-hour drive home so Monday is going to be a duvet day, methinks!
I apologise for not mentioning this recently
In the meantime, I’ve had a few emails this week asking which offers are still running to celebrate our 10 years of training you adorable image professionals.
So here’s a shortlist for you to check out.
Limited Time 10th Anniversary Specials
- Colour Analysis in a Box – save GBP 200
- Advanced Colour Analysis – save GBP 200
- Wardrobe Planning and Personal Shopping – save GBP 200
- 3 Steps to Success for Image Professionals – save GBP 200
- and with Ladies’ Style in a Box you can save up to GBP 500
Most have interest-free payment plans too. Full details are on the websites so just click madly
The reason I’ve forgotten to mention them is that
I’ve been a bit distracted
with computer problems that have put back several projects by at least 3 months. Neil has not been a happy bunny, as you can probably imagine, but we hope to draw a line under this tomorrow – assuming we can finally agree terms with the suppliers!
I’ll be writing more about their appalling customer service as this is something that, as a business owner, you cannot ever let slip.
The computer they’ve finally supplied is the bees knees; the first one crashed every single day and they took two months to replace it.
But the lesson that we can all take from this is that you can provide the greatest colour or style consultation on the planet but if your customer service sucks, then that’s what the customer will remember.
After all, it’s not what you say or do that your customers remember
It’s how you made them FEEL!
And this lot have left us feeling extremely irritated.
Today I went for my first-ever manicure. I thought I would treat myself and find out how it’s supposed to be done.
What a waste of money!
This so-called professional didn’t attempt to tidy up my cuticles at all. She filed all my own nails in the same direction so they’re all lop-sided, and as for the paint job… well, I’m speechless. My niece did a better job than that for me when she was 9 years old!
I wanted them to look like the photo (right). But they don’t!
So the whole lot is coming off right now.
After all, how can I turn up at a Style day for image consultants with cockeyed badly-painted nails, even if they are pink?
PS. Hope you have a fabulous weekend. Think of me on Saturday and Sunday with all those chaps! How will I cope?