I have my legs out. Does that count?
Thursday, March 1st, 2012 by Kim BolsoverPart 3
I told you recently that I’d (rather bravely) let image consultant extraordinaire Sue Carter into my wardrobe.
Read the first 2 arcticles My evolving style personality and Why Sue took my jewellery collection apart
As soon as Sue left, I sorted all the rejected jewellery into two piles (1) going to the hospice and (2) to give away to someone else. Nothing gets thrown away in our house! I mended all the pieces that had bits missing or needed attaching to a real silver chain.
I also sorted my clothes rail into colours, started a hospice pile of stuff that I know I haven’t worn in years, added more hangers so that I can have one item on each… and then realised I needed to eat before I fell over.
I was feeling very pleased with myself until the very next morning when I read the homework that Sue had emailed me:
- Coat hangers These are not cheap but are worth the investment. They are on special offer a few times a year and that is when I buy them. All clothes stay put on them.
- Commit to wearing a dress at least twice a week. See how you feel as you go about your daily routine in one. How do you talk to people on the phone when wearing one, etc.? There is no point buying dresses unless you wear them.
- Different jewels everyday. YES every day. This includes a necklace. You want to feel, well, pretty, every day.
- Keep a journal of what you wear for a week or so and start to see patterns in what you like and feel comfortable with.
- Consider doing the love pile exercise at some point in the near future. Maybe after you have done the What I wear in a month exercise. Your wardrobe will shrink but you will be wearing clothes that speak to your soul every single day of your life. And, frankly, if they don’t speak to something deep inside you what is the point of wearing them?
You will find your own comfort level with your romantic-ness in time and from then on you ONLY buy clothes that you love, adore, cannot live without and make you feel like that feminine, sensual woman you really are.” Sue
Not content with that, Sue emailed again the following day,
“Good morning to you, Kim. Just a quick reminder that you have two days left of this week so if you haven’t worn a dress yet then it’ll have to be today and tomorrow! Yep, get them legs out girl!” Sue
Frightened to death of what she might do to me, I ran to my wardrobe to find a dress to wear but all I could manage was this (photo right).
I replied,
“Sue, Thank you for checking up on me. I haven’t gone for a dress as they’re all very flimsy summer fabrics and my priority is to keep warm! So I’ve compromised and put a skirt on! So, I have my legs out. Does that count?
Feels very funny, I have to say. Neil likes it though. And yes, I have been wearing a different necklace every day and Neil has commented twice already, “I haven’t seen that before!”
I also tried wearing one of the ‘Is this really me?’ jackets for a day but finally it’s gone in the hospice bag. As you predicted, I did not love it.” Kim
So, how am I feeling about all this?
Over the years, several image consultants have tried to tell me what to wear, what not to wear.
I have to admit that I love being told what to do but only by people I respect, who practise what they preach, and who don’t try to belittle me.
I certainly wouldn’t take me on but Sue certainly understands how to deal with me. And that’s been the whole point here. I feel good about the whole experience.
That’s because Sue treated me with courtesy and respect. She took my strong personality into account and made sure that the whole experience was positive. She didn’t point out where I was going wrong (until later, of course, when we’d already highlighted the good stuff).
Sue made the whole experience a cerebral one. She made me think about what I had been doing with my image up to now and challenged me on every piece of jewellery and every item of clothing.
Sue understands that for me personally, I need to be challenged at an intellectual level. I want every experience in life to challenge me in this way, and if that doesn’t happen, then I’m seriously not interested and my attitude is, “Next!”
Think about this for YOUR business
Do you understand your client well enough to make HER experience totally personal to HER?
Or do you just deliver the same experience to every client?
I challenge you right now
Spend time with your client. Talk to her. Find out what she likes, what she doesn’t like and listen to how she thinks, what she says and how she behaves in different situations.
- Make her feel like a princess for a day (or an hour or whatever) and you will have a client and a friend for life
- Make her feel like a number and you’ll have at least 13 other people talking about how rubbish you are – because the stats say that’s how many people we tell when we’ve had poor service, and they’ll each go on to tell another four…
I get emails all the time from clients complaining about some consultant or other from the dim and distant past who “just didn’t listen to me.”
You cannot possibly want a reputation like that.
So, this isn’t rocket science. It’s really simple.
Treat everyone like an unique human being – which we all are, by the way – and your business will rocket all by itself.
If You Have an Existing Image Business,